Contact & Help

Your Writing and Speaking submissions are graded by AI aligned to the Cambridge IELTS band descriptors. You get an overall band plus criterion-level feedback (Task Achievement, Coherence, Lexical Resource, Grammar for Writing; Fluency, Lexical Resource, Grammar, Pronunciation for Speaking). Listening and Reading are graded automatically from the answer key and converted to a band score using the standard raw-score conversion table.

Results are normally ready within a few minutes of submitting. Speaking takes a little longer than Writing because your audio has to be transcribed first. If your result still is not showing after that, it usually means one of these: - The attempt was not submitted — reopen the test and check it is marked as completed. - Grading is still queued during a busy period. The result page refreshes on its own. - Grading failed and is being retried automatically (up to two retries). If it has been much longer than expected, post in Q&A and we will look up your attempt directly.

Go to **My page → Results**, or open the test you took and choose *View result*. Each completed attempt shows the overall band, a section breakdown, and — for Writing and Speaking — the AI feedback with annotations on your own answer.

Yes. Open the result page for your attempt and choose *Solution*. Each Listening item shows the relevant part of the transcript together with the correct answer, so you can see exactly where the answer came from.

Use the *Forgot password?* link on the sign-in page and follow the email we send you. If the email does not arrive, check your spam folder first. If you are not sure which address you signed up with, post in Q&A with any address you might have used and we will check.

Email verification protects your account and is required before you can purchase. After signing up you get a verification link that stays valid for 48 hours. If it expired, sign in and use the *Resend verification email* button on the notice page.