Privacy Policy

Global IELTS Online (“GIO”, “we”, “us”) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.

1. Information we collect

• Account data — name, email address, and password (stored hashed) you provide at sign-up.
• Learning data — your exam and practice records, answers, scores, band results, and AI feedback.
• Payment data — order records. Card/payment details are handled by our payment provider and are not stored on our servers.
• Technical data — device, browser, and usage logs collected to operate and secure the service.

2. How we use your information

• To provide and personalize your IELTS practice and adaptive study plan.
• To generate AI-based Writing and Speaking feedback.
• To process purchases and manage your account.
• To improve the service and maintain security.

3. AI processing

Your Writing and Speaking submissions may be processed by third-party AI providers solely to generate scoring and feedback. Submissions are transmitted securely and are not used to identify you beyond the scope of grading.

4. Data retention

We retain your learning and account data for as long as your account is active. You may request deletion of your account and associated data at any time.

5. Your rights

You may access, correct, or delete your personal data, and withdraw consent where processing is based on consent. To exercise these rights, contact us via the details on our Contact page.

6. Changes to this policy

We may update this policy from time to time. Material changes will be communicated through the service.

7. Contact

Questions about this policy? See our Contact page.