/* 고객 지원 — FAQ / Contact / Q&A 게시판 (기획서 IX Phase 1) */

/* 헤더는 sticky(자기 공간을 차지)라 header-h 만큼 또 띄우면 상단 여백이 두 배가 된다.
   다른 페이지(.page-hero 는 64px)와 어긋나 보이던 원인 (QA 260806 p63).
   `.gio-site main { padding-top: 0 }` (gio-tokens.css, 0,1,1) 을 이기려면 specificity (0,2,0) 이상 필요 */
.gio-site .support-page {
    padding-top: var(--gio-space-9, 48px);
    padding-right: var(--gio-space-4, 16px);
    padding-bottom: var(--gio-space-9, 48px);
    padding-left: var(--gio-space-4, 16px);
}
.support-page__inner {
    max-width: 880px;
    margin: 0 auto;
}
.support-page__eyebrow {
    display: inline-block;
    font-size: var(--gio-text-xs, 12px);
    font-weight: var(--gio-w-semibold, 600);
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--gio-color-action, #7F00FF);
    margin-bottom: var(--gio-space-2, 8px);
}
.support-page__title {
    font-size: var(--gio-text-3xl, 2rem);
    font-weight: var(--gio-w-bold, 700);
    color: var(--gio-color-text-strong);
    margin: 0 0 var(--gio-space-2, 8px);
}
.support-page__sub {
    color: var(--gio-color-text-muted, #6b7280);
    font-size: var(--gio-text-sm, 0.95rem);
    margin: 0 0 var(--gio-space-6, 32px);
}

/* ── 검색 위젯 ─────────────────────────────── */
.kb-search {
    position: relative;
    margin-bottom: var(--gio-space-6, 32px);
}
.kb-search__field {
    display: flex;
    gap: 8px;
}
.kb-search__input {
    flex: 1;
    padding: 14px 16px;
    font-size: 1rem;
    border: 1px solid var(--gio-color-border, #e5e7eb);
    border-radius: 10px;
    background: #fff;
}
.kb-search__input:focus {
    outline: none;
    border-color: var(--gio-color-action, #7F00FF);
    box-shadow: 0 0 0 3px rgba(127, 0, 255, 0.12);
}
.kb-search__hint {
    margin: 8px 0 0;
    font-size: var(--gio-text-xs, 0.8rem);
    color: var(--gio-color-text-muted, #6b7280);
}
.kb-search__results {
    margin-top: var(--gio-space-3, 12px);
    border: 1px solid var(--gio-color-border, #e5e7eb);
    border-radius: 10px;
    background: #fff;
    overflow: hidden;
}
.kb-search__results[hidden] {
    display: none;
}
.kb-result {
    border-bottom: 1px solid var(--gio-color-border, #e5e7eb);
}
.kb-result:last-child {
    border-bottom: 0;
}
.kb-result__q {
    display: block;
    width: 100%;
    text-align: left;
    padding: 14px 16px;
    background: none;
    border: 0;
    font-size: 0.95rem;
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-strong);
    cursor: pointer;
}
.kb-result__q:hover {
    background: #faf5ff;
}
.kb-result__a {
    padding: 0 16px 16px;
    font-size: 0.9rem;
    line-height: 1.7;
    color: var(--gio-color-text, #1f2937);
    white-space: pre-wrap;
}
.kb-result__a[hidden] {
    display: none;
}
.kb-result__feedback {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 12px;
    font-size: 0.82rem;
    color: var(--gio-color-text-muted, #6b7280);
}
.kb-result__feedback button {
    border: 1px solid var(--gio-color-border, #e5e7eb);
    background: #fff;
    border-radius: 999px;
    padding: 4px 12px;
    font-size: 0.8rem;
    cursor: pointer;
}
.kb-search__empty {
    padding: 16px;
    font-size: 0.9rem;
    color: var(--gio-color-text-muted, #6b7280);
}
.kb-search__loading {
    padding: 16px;
    font-size: 0.9rem;
    color: var(--gio-color-text-muted, #6b7280);
}
.kb-search__loading::before {
    content: '';
    display: inline-block;
    width: 14px;
    height: 14px;
    margin-right: 8px;
    vertical-align: -2px;
    border: 2px solid var(--gio-color-border, #e5e7eb);
    border-top-color: var(--gio-color-action, #7F00FF);
    border-radius: 50%;
    animation: kb-spin 0.7s linear infinite;
}
@keyframes kb-spin {
    to { transform: rotate(360deg); }
}
.kb-search__error {
    padding: 16px;
    font-size: 0.9rem;
    color: #9a3412;
    background: #fff7ed;
    border-radius: 8px;
}

/* ── FAQ 목록 ─────────────────────────────── */
.faq-group {
    margin-bottom: var(--gio-space-6, 32px);
}
.faq-group__title {
    font-size: var(--gio-text-lg, 1.15rem);
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-strong);
    margin: 0 0 var(--gio-space-3, 12px);
    padding-bottom: 8px;
    border-bottom: 2px solid var(--gio-color-action, #7F00FF);
}
.faq-item {
    border: 1px solid var(--gio-color-border, #e5e7eb);
    border-radius: 10px;
    margin-bottom: 10px;
    background: #fff;
}
.faq-item > summary {
    padding: 14px 16px;
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-strong);
    cursor: pointer;
    list-style: none;
}
.faq-item > summary::-webkit-details-marker {
    display: none;
}
.faq-item > summary::after {
    content: '+';
    float: right;
    color: var(--gio-color-action, #7F00FF);
    font-weight: 700;
}
.faq-item[open] > summary::after {
    content: '\2212';
}
.faq-item__body {
    padding: 0 16px 16px;
    line-height: 1.75;
    color: var(--gio-color-text, #1f2937);
    white-space: pre-wrap;
}

/* ── 문의 진입 CTA ─────────────────────────── */
.support-cta {
    margin-top: var(--gio-space-6, 32px);
    padding: var(--gio-space-5, 24px);
    border: 1px solid var(--gio-color-border, #e5e7eb);
    border-radius: 12px;
    background: #faf5ff;
}
.support-cta h2 {
    margin: 0 0 8px;
    font-size: 1.05rem;
    font-weight: var(--gio-w-semibold, 600);
}
.support-cta p {
    margin: 0 0 16px;
    font-size: 0.9rem;
    color: var(--gio-color-text-muted, #6b7280);
}
.support-cta__sla {
    display: inline-block;
    margin-left: 8px;
    font-size: 0.8rem;
    color: var(--gio-color-text-muted, #6b7280);
}

/* ── Q&A 게시판 ───────────────────────────── */
.qna-toolbar {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
    justify-content: space-between;
    margin-bottom: var(--gio-space-4, 16px);
}
.qna-filters {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
}
.qna-filter {
    padding: 5px 12px;
    border: 1px solid var(--gio-color-border, #e5e7eb);
    border-radius: 999px;
    font-size: 0.82rem;
    color: var(--gio-color-text-muted, #6b7280);
    background: #fff;
    text-decoration: none;
}
.qna-filter.is-active {
    background: var(--gio-color-action, #7F00FF);
    border-color: var(--gio-color-action, #7F00FF);
    color: #fff;
}
.qna-list {
    border-top: 2px solid var(--gio-color-text-strong, #1a1a2e);
}
.qna-row {
    display: grid;
    grid-template-columns: 1fr auto;
    gap: 4px 16px;
    padding: 16px 4px;
    border-bottom: 1px solid var(--gio-color-border, #e5e7eb);
}
.qna-row__title {
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-strong);
    text-decoration: none;
}
.qna-row__title:hover {
    color: var(--gio-color-action, #7F00FF);
}
.qna-row__meta {
    grid-column: 1 / -1;
    font-size: 0.8rem;
    color: var(--gio-color-text-muted, #6b7280);
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
}
.qna-badge {
    display: inline-block;
    padding: 2px 9px;
    border-radius: 999px;
    font-size: 0.72rem;
    font-weight: var(--gio-w-semibold, 600);
    white-space: nowrap;
}
.qna-badge--answered {
    background: #dcfce7;
    color: #166534;
}
.qna-badge--waiting {
    background: #fef3c7;
    color: #92400e;
}
.qna-badge--intent {
    background: #ede9fe;
    color: #5b21b6;
}
.qna-badge--secret {
    background: #f3f4f6;
    color: #4b5563;
}
.qna-empty {
    padding: var(--gio-space-8, 48px) 0;
    text-align: center;
    color: var(--gio-color-text-muted, #6b7280);
}

/* ── 문의 작성 폼 ─────────────────────────── */
.qna-form {
    max-width: 780px;
    margin: 0 auto;
}
.qna-form__step {
    margin-bottom: var(--gio-space-6, 32px);
    padding-bottom: var(--gio-space-5, 24px);
    border-bottom: 1px solid var(--gio-color-border, #e5e7eb);
}
.qna-form__step:last-child {
    border-bottom: 0;
}
.qna-form__step-title {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 1rem;
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-strong);
    margin: 0 0 6px;
}
.qna-form__step-no {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    width: 22px;
    height: 22px;
    border-radius: 50%;
    background: var(--gio-color-action, #7F00FF);
    color: #fff;
    font-size: 0.75rem;
}
.qna-form__step-help {
    margin: 0 0 var(--gio-space-3, 12px);
    font-size: 0.85rem;
    color: var(--gio-color-text-muted, #6b7280);
}
.qna-field {
    margin-bottom: var(--gio-space-3, 12px);
}
.qna-field label {
    display: block;
    margin-bottom: 5px;
    font-size: 0.85rem;
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-strong);
}
.qna-field input[type='text'],
.qna-field input[type='email'],
.qna-field input[type='password'],
.qna-field select,
.qna-field textarea {
    width: 100%;
    padding: 10px 12px;
    font-size: 0.95rem;
    border: 1px solid var(--gio-color-border, #e5e7eb);
    border-radius: 8px;
    background: #fff;
    font-family: inherit;
}
.qna-field textarea {
    min-height: 180px;
    line-height: 1.7;
    resize: vertical;
}
.qna-field__help {
    margin: 5px 0 0;
    font-size: 0.78rem;
    color: var(--gio-color-text-muted, #6b7280);
}
.qna-checklist {
    margin: 0 0 var(--gio-space-3, 12px);
    padding: 12px 16px;
    border-left: 3px solid var(--gio-color-action, #7F00FF);
    background: #faf5ff;
    font-size: 0.85rem;
}
.qna-checklist[hidden] {
    display: none;
}
.qna-checklist ul {
    margin: 6px 0 0;
    padding-left: 1.3em;
}
.qna-conditional[hidden] {
    display: none;
}
.qna-autonote {
    display: flex;
    gap: 8px;
    align-items: flex-start;
    padding: 12px 14px;
    border-radius: 8px;
    background: #f0fdf4;
    color: #166534;
    font-size: 0.82rem;
    margin-bottom: var(--gio-space-3, 12px);
}
.qna-form__actions {
    display: flex;
    gap: 10px;
    align-items: center;
    padding-top: var(--gio-space-3, 12px);
}

/* ── 문의 상세 ────────────────────────────── */
.qna-detail__head {
    padding-bottom: var(--gio-space-4, 16px);
    border-bottom: 2px solid var(--gio-color-text-strong, #1a1a2e);
    margin-bottom: var(--gio-space-4, 16px);
}
.qna-detail__title {
    font-size: 1.4rem;
    font-weight: var(--gio-w-bold, 700);
    color: var(--gio-color-text-strong);
    margin: 8px 0;
}
.qna-detail__meta {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    font-size: 0.82rem;
    color: var(--gio-color-text-muted, #6b7280);
}
.qna-detail__body {
    line-height: 1.8;
    color: var(--gio-color-text, #1f2937);
    padding: var(--gio-space-4, 16px) 0 var(--gio-space-6, 32px);
    word-break: break-word;
}
.qna-detail__fields {
    margin: 0 0 var(--gio-space-5, 24px);
    border: 1px solid var(--gio-color-border, #e5e7eb);
    border-radius: 10px;
    overflow: hidden;
    font-size: 0.85rem;
}
.qna-detail__fields div {
    display: grid;
    grid-template-columns: 160px 1fr;
    border-bottom: 1px solid var(--gio-color-border, #e5e7eb);
}
.qna-detail__fields div:last-child {
    border-bottom: 0;
}
.qna-detail__fields dt {
    padding: 10px 14px;
    background: #f9fafb;
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-muted, #6b7280);
}
.qna-detail__fields dd {
    padding: 10px 14px;
    margin: 0;
}
.qna-answer {
    border: 1px solid #ddd6fe;
    border-left: 4px solid var(--gio-color-action, #7F00FF);
    border-radius: 10px;
    padding: var(--gio-space-4, 16px);
    background: #faf5ff;
    margin-bottom: var(--gio-space-3, 12px);
}
.qna-answer__head {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
    margin-bottom: 10px;
    font-size: 0.85rem;
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-strong);
}
.qna-answer__body {
    line-height: 1.8;
    white-space: pre-wrap;
    color: var(--gio-color-text, #1f2937);
}
.qna-answer__note {
    margin: 12px 0 0;
    font-size: 0.78rem;
    color: var(--gio-color-text-muted, #6b7280);
}

/* 문의자 본인 후속 답글 — 지원팀 답변과 구분 */
.qna-answer--asker {
    border-color: var(--gio-color-border, #e5e7eb);
    border-left-color: var(--gio-color-text-muted, #9ca3af);
    background: #f9fafb;
}

/* 후속 답글 작성 영역 */
.qna-reply {
    margin-top: var(--gio-space-5, 24px);
    padding-top: var(--gio-space-5, 24px);
    border-top: 1px solid var(--gio-color-border, #e5e7eb);
}
.qna-reply__title {
    font-size: 1.05rem;
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-strong);
    margin: 0 0 6px;
}
.qna-reply__help {
    margin: 0 0 var(--gio-space-3, 12px);
    font-size: 0.85rem;
    color: var(--gio-color-text-muted, #6b7280);
}
.qna-reply .qna-field textarea {
    min-height: 120px;
}
.qna-awaiting {
    padding: var(--gio-space-5, 24px);
    border: 1px dashed var(--gio-color-border, #e5e7eb);
    border-radius: 10px;
    text-align: center;
    color: var(--gio-color-text-muted, #6b7280);
    font-size: 0.9rem;
}

.qna-badge--followup {
    background: #ffedd5;
    color: #9a3412;
}

/* 스크린리더 전용 라벨 */
.visually-hidden {
    position: absolute !important;
    width: 1px;
    height: 1px;
    padding: 0;
    margin: -1px;
    overflow: hidden;
    clip: rect(0, 0, 0, 0);
    white-space: nowrap;
    border: 0;
}

/* ── 대화 스레드 (질문 → 답변 → 후속) ───────────── */
.qna-thread {
    list-style: none;
    margin: 0 0 var(--gio-space-5, 24px);
    padding: 0;
    display: flex;
    flex-direction: column;
    gap: var(--gio-space-3, 12px);
}
.qna-msg {
    display: grid;
    grid-template-columns: 40px 1fr;
    gap: 12px;
    align-items: start;
}
.qna-msg__avatar {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    border-radius: 50%;
    font-size: 1.15rem;
    background: #f3f4f6;
    color: var(--gio-color-text-muted, #6b7280);
}
.qna-msg__bubble {
    border: 1px solid var(--gio-color-border, #e5e7eb);
    border-radius: 12px;
    padding: var(--gio-space-4, 16px);
    background: #fff;
    min-width: 0;
}
.qna-msg__head {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
    margin-bottom: 8px;
    font-size: 0.85rem;
}
.qna-msg__author {
    font-weight: var(--gio-w-semibold, 600);
    color: var(--gio-color-text-strong);
}
.qna-msg__role {
    font-size: 0.72rem;
    font-weight: var(--gio-w-semibold, 600);
    padding: 2px 8px;
    border-radius: 999px;
    background: #f3f4f6;
    color: #4b5563;
}
.qna-msg__role--question {
    background: #e0e7ff;
    color: #3730a3;
}
.qna-msg__role--followup {
    background: #ffedd5;
    color: #9a3412;
}
.qna-msg__role--answer {
    background: #ede9fe;
    color: #5b21b6;
}
.qna-msg__time {
    margin-left: auto;
    color: var(--gio-color-text-muted, #6b7280);
    font-size: 0.78rem;
}
.qna-msg__body {
    line-height: 1.8;
    color: var(--gio-color-text, #1f2937);
    word-break: break-word;
}
.qna-msg__meta {
    margin-top: var(--gio-space-3, 12px);
    margin-bottom: 0;
}
.qna-msg__attachments {
    margin: var(--gio-space-3, 12px) 0 0;
    padding: 0;
    list-style: none;
    font-size: 0.85rem;
}
.qna-msg__attachments li {
    display: flex;
    align-items: center;
    gap: 6px;
    color: var(--gio-color-text-muted, #6b7280);
}

/* 고객 원문 질문 — 파랑 강조 (답변·후속과 색으로 구분) */
.qna-msg--question .qna-msg__avatar {
    background: #e0e7ff;
    color: #3730a3;
}
.qna-msg--question .qna-msg__bubble {
    border-left: 4px solid #6366f1;
}

/* 지원팀 공식 답변 — 보라 강조 */
.qna-msg--answer .qna-msg__avatar {
    background: #ede9fe;
    color: var(--gio-color-action, #7F00FF);
}
.qna-msg--answer .qna-msg__bubble {
    border-color: #ddd6fe;
    border-left: 4px solid var(--gio-color-action, #7F00FF);
    background: #faf5ff;
}
.qna-msg--answer.is-official .qna-msg__avatar {
    background: #dcfce7;
    color: #16a34a;
}

/* 고객 후속 질문 — 주황 강조 */
.qna-msg--followup .qna-msg__avatar {
    background: #ffedd5;
    color: #c2410c;
}
.qna-msg--followup .qna-msg__bubble {
    border-left: 4px solid #f97316;
    background: #fff7ed;
}

.qna-awaiting--followup {
    border-style: solid;
    border-color: #fdba74;
    background: #fff7ed;
    color: #9a3412;
}

.qna-reply__unlock {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
    align-items: center;
    max-width: 780px;
    margin: 0 auto;
}
.qna-reply__unlock input[type='email'] {
    flex: 1;
    min-width: 220px;
    width: auto;
    padding: 10px 12px;
    font-size: 0.95rem;
    border: 1px solid var(--gio-color-border, #e5e7eb);
    border-radius: 8px;
}

@media (max-width: 640px) {
    .qna-detail__fields div {
        grid-template-columns: 1fr;
    }
    .qna-detail__fields dt {
        padding-bottom: 0;
        background: none;
    }
    /* 좁은 화면 — 아바타 숨기고 말풍선 전체 폭 */
    .qna-msg {
        grid-template-columns: 1fr;
        gap: 6px;
    }
    .qna-msg__avatar {
        display: none;
    }
    .qna-msg__meta.qna-detail__fields div {
        grid-template-columns: 1fr;
    }
    .qna-row {
        grid-template-columns: 1fr;
        gap: 6px;
    }
}